It's the little things that make the difference

One aspect of the Fitness to Practice process that causes registrants most distress is the way they are communicated with by the NMC.

Often they wait for weeks if not months for updates on their case - or even to know if the alleged referral has transpired into an actual referral only to find when the communication comes a series of letters that are confusing, complicated, repetitive and at times impossible to even access.

Communication often comes out on a Friday - meaning the registrant is unable to raise any issues until the following week - causing them increased stress. Files are encrypted and passwords not accompanying them immediately and even when they are are not always possible to open.

There is no warning that the communication will be coming out and little support when it does.

The NMC has shown commitment to recognise the impact that proceedings have on the registrants and include the nurse or midwife in their strive to ensure it is "person centred".

We feel this starts with the basics - how that initial communication occurs can make all the difference between a positive experience and a highly stressful one - the difference between the registrant engaging and not.

144 nurses and midwives have now signed this letter to Andrea Sutcliffe, CEO of the NMC to change the way communication occurs.

Let's hope it is acknowledged and actioned.